ITSC is a service operated by Mount staff and trained student personnel that answers questions, resolves problems and provides support to students, faculty and administrative staff regarding the campus computer network, audiovisual needs and telecommunications system.
The Information Technology Support Center is open and available to you regardless of your location. To support your transition to online classes we have extend evening and weekend hours (see below schedule). Should you need assistants ITSC may be contacted by phone or email. Please be sure to protect your Mount St. Mary’s login credentials. Never give out your password and be on the lookout for phishing attacks. Attackers are using the coronavirus as an opportunity to manipulate you into clicking links in emails. Be vigilant!
Current ITSC hours are Monday-Friday, 8 a.m.-6 p.m.
Canvas support is available 24/7 by calling +1-866-562-1237 (students) +1-833-716-8414 (faculty).
**Technicians maybe working remotely. Faculty who need in person support should make an appointment.
If you need assistance from ITSC please submit ITSC Support Request by selecting the button above or give us a call at 301-447-5805.
Location: Knott Academic Center, Room 108
Computers accessing our networks are required to have up-to-date operating systems, applications, and antivirus software or they will not be allowed to access the networks until the minimums are met. Mac users without a virus scanner may download a free version of ClamXav from the web at your own risk.
Mount students get free cable and HBO. All TV’s must have a built in digital QAM tuner to work with the Mount's digital TV system. Most TV’s manufactured in the U.S. have QAM tuners. Certain TV models do not have a QAM tuner: Element, Hisense, Seiki, RCA, Westinghouse, Proscan and other brands may apply.
This procedure will enable users to move Zoom videos into Microsoft Stream where there is no limit on size, and they remain always available.
In general, we recommend a Windows-based laptop with Microsoft Office (or compatible) software and current antivirus software. Your teachers will be using the latest version of Microsoft Office and you can avoid conflicts by using the same. Since student needs are different, you may choose to add more memory or higher level graphics cards for video, music or gaming. Business majors may want a traditional PC with the Office suite while fine arts majors might want something very different. You can choose the computer you need and you will have open access to Mount WIFI.
Mount St. Mary’s University has partnered with Lenovo to provide a private laptop purchase program for the Mount Community. On this site you will find several laptop options that are preconfigured to meet the needs of our students. If you plan to major in computer science or cybersecurity we recommend checking with the department prior to purchasing any hardware to confirm requirements and compatibility. You are not required to purchase from the Lenovo site and may also refer to recommended PC specifications sheet PDF for additional guidance. Macs are highly discouraged as they have compatibility issues with some software required for a number majors.