Information Technology Support Center (ITSC)

Cable Television Instructions

1. Go to “MENU”, “Programming”, or “Action” screen
2. From here, go to “Set-Up”
3. If you are prompted to choose between “Off-Air/Antenna” and “Cable”, choose “Cable”
4. Go to “Auto Program”
5. When you depress the “Auto Program” button your television will begin to automatically scroll through the channels. This can take between 5 – 30 minutes depending on the TV.
6. Save the changes and exit.

Philo Information & Instructions

• Philo Instructions (.pdf) >

HBO GO Instructions

• Visit hbogo.com or download the app
• Click sign in to select your school
• Follow the prompts and start watching

Introduction

This procedure will enable users to move Zoom videos into Microsoft Stream where there is no limit on size, and they remain always available.

1. When setting up the Zoom meeting, select Record the meeting automatically, saving to the Zoom cloud.
2. After the meeting, and when the video has been processed, Zoom will automatically send an email with the Subject line: Cloud Recording ‐ < < recording name > > is now available.
3. Log in to Zoom and click on Recordings ... Cloud Recordings. Click on the appropriate recording for downloading.
4. On the Shared screen with speaker view object, click on the download link, and Save file. File will be saved in the default download folder of the browser being used.
5. Log in to live.msmary.edu and then go to Stream.
6. Click on +Create...Upload video.
7. Drag the downloaded video (from step #4) into the upload area.
8. Click Publish now.
9. As soon as the video has been processed Stream will automatically send an email with the Subject line: Your video has finished processing < < recording name > > .
10. Return to Stream and click on My content ... Videos, click on the 3‐dot menu ... Share, and copy the URL. This becomes the permanent location for your former Zoom video.
11. Important: Delete the Zoom video from the Zoom cloud (as in step #3) AND in the downloaded folder (as in step #4).

iPhone - student

• Go to General Settings
• Select Mail, Contacts, Calendars
• Select Add Account
• Add Microsoft Exchange (on first screen fill out normally but no domain, only username; on second screen leave everything the same, except you have to add the server
• Add Server — the current server is: outlook.office365.com. (The server can be found by logging into your live.msmary.edu account and selecting "Options" (upper right hand corner)
• All Options and then Settings for POP, IMAP, SMTP access
• Change username field to the full email address

iPhone - Employee

• Go to settings > mail, contacts and calendars > Under accounts "add account"
• Microsoft Exchange (include email address, domain, username, password, brief description (ex. MSMARY)
• After this step it will ask if you want to sync (all will probably be turned on, this is fine)
• Click save. It will take a little bit to sync and start to download the email content.

Android - Student

• Visit Settings > Accounts
• Add Account
• Email
• Type the email address and password of the client
• Click next (this may fail) if so, then uncheck automatically setup

Android - Employee

• Goto Settings> Accounts> Add account
• Corporate Sync (they must have this in order to get email from our exchange server. It will not work on a POP3 or IMAP)
  • Enter email address
  • Password
  • Domain
  • Username
• Click next (it will take a little bit to "add" the account but after it should say success and start to download content)

Manual Setup

• General settings
• Account name, real name and then email address

Incoming Mail Server:

• Choose pop3 or Imap (pop is a manual push and Imap acts more like exchange) so we prefer you use Imap because it syncs better with the server
• Server is outlook.office365.com; the server can be found by logging into live.msmary.edu mail account and going to Options (upper right hand corner)
• Leave the full email address as the username

Outgoing mail server is set up with the same settings.

• Search for wireless networks
• Select “MSMWireless”
• You will be prompted for your mount username and password:
  • Students: mount\username
  • Employees: msmary\username
• If the phone does not ask for a username/password and does not connect, it probably doesn’t support 802.1x authentication. If that is the case:
  • Find MAC address of phone
  • Register it at device.msmary.edu
  • Try connecting to MSMDevices network.

In the computer browser type device.msmary.edu and fill out the information it requires
(Email address, password and mac address)

Email password management is set up through Office 365, you should be able to request a lost password right where you login. If you're unsure about how to update your password download the Office 365 password change guide .pdf.
If you have additional questions call ITSC at 301-447-5805.

In general, we recommend a Windows-based laptop with Microsoft Office (or compatible) software and current antivirus software. Your teachers will be using the latest version of Microsoft Office and you can avoid conflicts by using the same. Since student needs are different, you may choose to add more memory or higher level graphics cards for video, music or gaming. Business majors may want a traditional PC with the Office suite while fine arts majors might want something very different. You can choose the computer you need and you will have open access to Mount WIFI.

Mount St. Mary’s University has partnered with Lenovo to provide a private laptop purchase program for the Mount Community. On this site you will find several laptop options that are preconfigured to meet the needs of our students. If you plan to major in computer science or cybersecurity we recommend checking with the department prior to purchasing any hardware to confirm requirements and compatibility. You are not required to purchase from the Lenovo site and may also refer to recommended PC specifications sheet PDF for additional guidance. Macs are highly discouraged as they have compatibility issues with some software required for a number majors.

Visit our Lenovo partner site

• Download the recommended PC specifications sheet (.pdf)

Due to liability issues, ITSC does not provide hardware or software services. You may want to consider an extended warranty for hardware repair, this is usually available at the time of purchase. Please note that our system constantly monitors computers and will quarantine any computer that develops a virus or does not keep its software up-to-date. It is the students responsibility to update their computer.

Certain majors or schools may require specific software. It is best to check with your department chair for any specific requirements. It is also highly recommended that each student takes advantage of the Microsoft Office 365 package that is offered free through Mount IT services.

The best way to save your work while in the Library or Labs is to email it to yourself or save to your personal network folder, that way you will have access to it at any computer. Another successful way to save your work is to a USB Flash Memory Drive

Your student email is for life.

Visit live.msmary.edu in your webbrowser, then fill in the appropriate boxes with your email address and your password.Email password management is set up through Office 365, you should be able to request a lost password right where you login. If you're unsure about how to update your password download the Office 365 password change guide .pdf. If you have additional questions call ITSC at 301-447-5805.

First you need to identify the MAC you are using.  If you do not know the model of your Mac,  https://support.apple.com/en-us/HT201853 to identify which video adapter you need. You can purchase one permanently or ITSC can provide one to you on a presentation basis. Most presentation equipment on campus uses HDMI.

Using your tv remote, make sure the tv is set for cable and not antenna and scan the channels

Check out the channel line up or see your the guide on channel 82.

Grades can be found on MyMount.

How To Print from Your Email

1. Log in to your email by going to live.msmary.edu
2. Compose a new message by clicking the plus sign under inbox
3. In the "To" line type "ac108-b3015-1@msmary.edu" to print to the black printer or type "ac108-c551-1@msmary.edu"
4. Then attach whatever document you want printed by clicking the attach button in the tool bar, found above the "To" line
5. Find the document you wish to print in your computer files
6. Double click it so it attaches it to the email
7. Click send as an attachment when your email prompts you
8. Then click send to send the email
9. Wait a few moments and you should then receive an email from printquota with a prompt to click the verification link
10. Click the link and it should pop up with a message saying your print job has been sent to the printer
11. Go to ITSC and ask the student tech to print your piece

How to print from the web

1. Go to https://printquota.msmary.edu
2. Enter your user name and password, this is the same as your moodle and portal accounts.
3. Go to Web Print the 8th tab on the left side
4. Click Submit a Job, located to the right under the small paragraph.
5. Select the printer you want to print to by just clicking the name
6. Scroll down the screen and click step 2, located in the bottom right corner
7. Enter the number of copies you would like
8. Click step 3 located in the bottom right corner
9. Click Upload a Document to upload the document you desire to be printed or drag the document to the large grey box on the screen
10. Then click Upload and Complete to submit your document for printing
11. Finally go to the helpdesk of where you are printing to and have your paper released

Email addresses to printers

• sci111-b3015‐1@msmary.edu
• sci213-b401‐1@msmary.edu
• sci301­c551-1@msmary.edu
• sci311-b401­1@msmary.edu
• ac108‐b3015‐1@msmary.edu
• ac108-c551­1@msmary.edu
• ac119‐c553­1@msmary.edu
• bor100‐b602-1@msmary.edu
• libcirculation‐hp@msmary.edu
• library‐color‐50cent@msmary.edu
• mcg202‐b3015-1@msmary.edu

The Mountcard office assists students with refilling their print quota.